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Free gives you all ten visual categories, but each is locked to its first mode, with a limited color set. Sound reactivity is identical and there's no time limit or watermark. Pro unlocks every mode and sub-category, the full color palette, the FX knobs and mod buttons, Multiple Mode, Performance Mode, presets, Video Capture, and drag-and-drop images and fonts.

Visual Lab loads as an AU or VST3 plugin in Logic, Ableton, FL Studio, Studio One, Cubase, Reaper, Bitwig and MainStage. It also runs as a standalone app with no DAW at all. It does not currently work as a plugin in Pro Tools, since there's no AAX version yet, but you can run the standalone app alongside Pro Tools using an aggregate or loopback audio device.

Your license code arrives in a separate email from your order confirmation, so it sometimes lands a few minutes later or in an unexpected place. Please check your Spam or Junk folder, search All Mail for "Greyland" or "Visual Lab," and check the Promotions or Updates tabs if you use Gmail. If it still isn't turning up, contact us with your order number and the email you used at checkout and we'll get it to you.

The code is case-sensitive and very long, so typing it by hand almost always ends up one character off. Copy it straight from your email and make sure there are no extra spaces before or after it. Some systems have a glitch where the activation box quietly rejects a paste. If that happens, contact us and let us know whether you're on Mac or Windows, and we'll send a quick fix that skips the box entirely.

Contact us at support@greylandaudio.com and we'll get back to you.

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Starcrusher supports AU, VST, and VST3 formats, making it compatible with most major digital audio workstations (DAWs) like Logic, Ableton, FL Studio, Reaper, Cubase, Sonar, Studio One, and Luna. However, it doesn’t support the AAX format. If you want to use Starcrusher with Pro Tools, you’ll need to install the Blue Cat Audio Patcher first.

If you encounter the error message “Missing Instrument File,” follow these steps:

1. Open your Documents folder on your computer (Mac or PC).
2. Locate the folder named “starcrusher.mse.”
3. In your DAW, select the folder itself (not the file inside it).

For Windows users: When searching for the folder in your DAW’s search bar, you may notice there are no files visible inside the folder. This is completely normal, and the plugin will still work as expected.

After purchasing the plugin, you will receive an email immediately with your unique license code to activate the instrument.

Please note: Each license code allows activation on one computer only. If the code is shared or used on another device, it will deactivate on the original device.

If you don’t receive the email or if your code doesn’t work, please contact us at contact@greylandaudio.com for assistance.

If you cannot hear the plugin or it doesn’t seem to be working, try these solutions:

1. Check the octave range: The instrument only uses the lower octave keys. Make sure to shift down octaves on your keyboard to access the playable range.
2. Restart after activation: If you’ve entered the license code, restart the plugin to complete the activation process.

If you're experiencing an issue, please let us know and contact us at contact@greylandaudio.com.