Refund policy

Greyland Audio Refund Policy

All Greyland Audio plugins are digital products with a license code delivered instantly at the time of purchase. Because of this, refunds are not automatic and are reviewed individually on a case-by-case basis.

To request a refund, email support@greylandaudio.com with:
- Your order number
- The full name used on the order
- The email address associated with the purchase
- Your order confirmation code
- The product you purchased
- A detailed explanation of the reason for your request

All refunds are handled directly by Greyland Audio. Please do not open a dispute through PayPal, as this delays the process and complicates it on both ends.

If your reason for requesting a refund is a technical problem (the plugin not appearing, an activation issue, a setup question, or anything similar), please describe it. In the large majority of cases we can resolve the issue directly and get you fully up and running, which is usually much faster than a refund.

Once we have received all of the information above, we will review your request against this policy and follow up with you on next steps. Approved refunds are returned to the original payment method and can take a few business days to appear depending on your bank.